Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website soverio.id ("Website"), operated by Identity Lab, UAB ("Company," "we," "us," or "our"), a company registered in the Republic of Lithuania under company code 306161668, with its registered office at Mileišiškių g. 66, Vilnius, Lithuania.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, you must not use this Website.
1. About Soverio
Soverio is a brand of Identity Lab, UAB. We are a technology, consulting, and training company specializing in European digital identity wallet (EUDIW) ecosystems. Our products and services include Soverio Wallet Gateway, Soverio FastEid, DPP Platform, and EUDIW Training Programs.
In accordance with the Lithuanian Law on Electronic Commerce (Elektroninės prekybos įstatymas) and Directive 2000/31/EC (E-Commerce Directive), we provide the following information society service provider details:
- Legal name: Identity Lab, UAB
- Company code: 306161668
- VAT number: Not VAT registered
- Registered with: Register of Legal Entities of the Republic of Lithuania (Juridinių asmenų registras)
- Registered office: Mileišiškių g. 66, Vilnius, Lithuania
- Contact email: contact at soverio dot com
2. Scope and Applicability
These Terms apply to all visitors and users of the Website. The Website is an informational corporate website that presents our products, services, solutions, and resources. It also provides a contact and demo request form for prospective clients.
These Terms do not govern the use of any Soverio product or service itself. Separate agreements, including product-specific terms and service level agreements, apply when you engage our products or services commercially.
3. Intellectual Property
All content on this Website — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of Identity Lab, UAB or its content suppliers and is protected by European Union and international intellectual property laws.
The Soverio name, logo, and all related product and service names, design marks, and slogans are trademarks of Identity Lab, UAB. You may not use these marks without our prior written permission.
You may view, download, and print pages from the Website for your own personal, non-commercial use, provided you do not modify the content and retain all copyright and proprietary notices.
4. Permitted Use
You agree to use this Website only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of, this Website by any third party. Specifically, you agree not to:
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website for commercial purposes without our express written consent
- Use automated tools, bots, scrapers, or similar technology to access or collect data from the Website
- Attempt to gain unauthorized access to any part of the Website, its servers, or any connected systems
- Introduce viruses, trojans, worms, or other malicious code
- Engage in any activity that disrupts or interferes with the Website's infrastructure
5. Contact and Demo Request Form
The Website provides a contact form for demo requests and general inquiries. By submitting information through this form, you represent that:
- The information you provide is accurate and complete
- You have the authority to provide such information
- You consent to our processing of the submitted data in accordance with our Privacy Policy
We process contact form submissions through Salesforce, our customer relationship management platform. Please review our Privacy Policy for details on how your data is handled.
We reserve the right not to respond to submissions that are incomplete, fraudulent, or unrelated to our products and services.
6. Third-Party Links
Our Website may contain links to third-party websites, including partner organizations and external resources. These links are provided for informational purposes only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk.
7. Disclaimer of Warranties
The Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Identity Lab, UAB disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- The Website will be available uninterrupted, timely, secure, or error-free
- The information on the Website is complete, accurate, or current
- Any defects will be corrected
Nothing in these Terms excludes or limits our liability for matters which cannot be excluded or limited under applicable EU or Lithuanian law, including liability for fraud or fraudulent misrepresentation.
8. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Identity Lab, UAB, its directors, employees, partners, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your access to or use of the Website.
This limitation applies regardless of the legal theory on which the claim is based, whether we have been advised of the possibility of such damages, and whether or not the remedy fails of its essential purpose.
Under Lithuanian law, this limitation does not affect mandatory consumer protection rights provided by the Republic of Lithuania's Consumer Rights Protection Law (Vartotojų teisių apsaugos įstatymas) or Directive 2011/83/EU on consumer rights.
9. Indemnification
You agree to indemnify and hold harmless Identity Lab, UAB and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your violation of these Terms or your misuse of the Website.
10. Privacy
Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Lithuanian Law on Legal Protection of Personal Data (Asmens duomenų teisinės apsaugos įstatymas). Please review the Privacy Policy.
If you have concerns about how your personal data is processed, you have the right to lodge a complaint with the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija) or the supervisory authority in your EU/EEA Member State of residence. Full details, including contact information, are provided in Section 10 of our Privacy Policy.
11. Cookies
Our Website uses cookies and similar technologies. For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.
12. Modifications to These Terms
We reserve the right to modify these Terms from time to time. When we make changes, we will post the updated Terms on this page with a revised "Last updated" date.
For non-material changes (such as typographical corrections or minor clarifications), the changes become effective upon posting. For material changes that significantly affect your rights or obligations, we will provide at least 30 days' advance notice through a prominent announcement on the Website before the changes take effect. If you continue to use the Website after the effective date of any material changes, you accept the modified Terms. If you do not agree with the material changes, you should discontinue use of the Website before the effective date.
We encourage you to review these Terms periodically.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
14. Entire Agreement
These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Identity Lab, UAB regarding the use of the Website, and supersede all prior agreements, understandings, and communications, whether written or oral.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law provisions.
Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Vilnius, Republic of Lithuania, except where mandatory provisions of EU consumer protection law grant you the right to bring proceedings in the courts of your country of residence.
If you are a consumer within the European Union, you may also be entitled to use the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.
16. Contact Information
If you have any questions about these Terms, please contact us:
Identity Lab, UAB
Mileišiškių g. 66, Vilnius, Lithuania
Email: contact at soverio dot com
Website: soverio.id